Ivan Alcantara Oviedo

Oakville, ON · ivanalc.oviedo@gmail.com · linkedin.com/in/ivan-alcantara-oviedo

Professional Summary

Computer Science graduate with experience in application support, data administration, ERP data validation, Excel process automation, customer issue resolution, and backend development. Skilled in SQL, Python, Java, REST APIs, PostgreSQL, JD Edwards ERP, and technical troubleshooting.

Education

Technical Skills

Programming: Python, Java, C++, JavaScript, Rust, C#, SQL, PHP

Data & Systems: PostgreSQL, JD Edwards ERP, Microsoft Excel, VBA, data validation, database design, process improvement

Backend & Tools: REST APIs, Actix Web, SQLx, Git, Postman, Linux, AWS, Apache, Xamarin, Strapi, HTML, CSS

Core: Technical support, troubleshooting, API testing, object oriented programming, data structures & algorithms, networking, machine learning, cybersecurity

Professional Experience

• Maintain and validate product data in JD Edwards ERP; updated and reviewed 300+ Product Specification Sheets to support data accuracy, compliance, and production readiness.
• Developed Excel automation, trackers, and validation tools that standardized reviews, reduced manual work, and surfaced data discrepancies more efficiently.
• Collaborate with Product Development, Quality Assurance, Production Planning, Regulatory, and Packaging teams to resolve specification, labeling, and product data issues.
• Coordinate and review the work of two interns and support case label updates, helping prevent production delays and reduce compliance risk.

• Supported students, staff, and faculty with account access, software, hardware, and network connectivity issues while documenting resolutions and explaining troubleshooting steps clearly.

• Owned the entire customer complaints process, from intake and documentation through investigation, resolution, follow up, and case closure.
• Served as the main point of contact among customers, Quality Assurance, insurance representatives, and internal teams; tracked cases, communicated updates, and supported daily and weekly reporting.

• Contributed to a Bluetooth enabled video streaming robot, improving the Xamarin interface, system connectivity, and communication between the software and hardware.

• Managed JD Edwards ERP datasets and supported IT and operational teams with troubleshooting, reporting, and data integrity tasks.

• Developed responsive web pages using Strapi, HTML, CSS, and JavaScript while supporting cloud deployment tasks.

Technical Projects

• Built and tested a backend submission platform with REST API endpoints, SQLx database migrations, multipart file uploads, PostgreSQL storage, and Postman workflow validation.

• Collaborated on a pure NumPy convolutional neural network for image classification and kinship verification, implementing manual backpropagation and command line training workflows.